Urban Arrow utility

Urban Arrow utility

For transport of goods, tools or personal effects . Make your own box or rig and install them by using the mounting holes provided. Goods can also be strapped down thanks to the shape of the frame that allows hooks to grip. The bike shares the same base as the ‘family’ version and can thus be converted later.

Specifications in brief

Price (incl VAT) £3690 (or £4090 for Performance CX version)
Electric assist I Bosch Performance with 400Wh battery
Electric assist II Bosch Performance CX with 500Wh battery (+£400)
Gear hub Nuvinci N380 variable transmission
Brakes hydraulic disc, Shimano
Includes mudguards, lights, frame lock, fold-down-stand, battery charger
Optional extras front fork suspension (+£300)
Colours black or white
Warranty 2 years components & systems, 5 years frame
Manufacturer’s website www.urbanarrow.nl


Rear rack £69 – very useful, trust me

Dimensions, weights, capacities

Urban Arrow dimensions

Pos. Dimensions mm
A length 2580 mm
B height 1140 mm depending on adjustment
C cargo length at headset height 960 mm
D cargo length above frame 710 mm
E handlebar width 635 mm
F width at base 470 mm
cargo payload 125 kg
bicycle weight 40 kg
wheel sizes front: 22” (406) / rear: 26” (559)
suits rider height 155 cm (just over 5 ft) and above

Materials used

The aluminium frame is light, does not rust, and scratches in the thick paint do not appear as visible had it been steel. Aluminium is not as strong as steel, but the Dutch have chosen walls thick enough not to crack should the bike fall over. I have yet to see an Urban Arrow with frame failure.
The front wheel fork, the steering rod and the rear carrier rack accessory, are made of steel.

Electric Assist

The Urban Arrow is powered by one of the industry’s finest systems, the Bosch mid-motor (or crank motor). It is easy to use, reliable and highly efficient. Three internal sensors that take 1000 measurements make the motor behave in a very precise manner. Typical power consumption for ordinary use is around 10 Wh/km, although if you are modestly sticking to Eco mode, it is as low as 3 Wh/km. The choice is between two different motor and battery systems:

‘Performance’ ‘Performance CX’
Torque max 50 Nm 75 Nm
Pedalling assistance max 260 % 300 %
Battery 400 Wh, 11.6 Ah, 36 V Li-ion 500 Wh, 13.0 Ah, 36 V Li-ion
Real life range1 - Eco mode2 80 km 95 km
Real life range - Turbo mode3 not tested yet 45 km

What it means in real life is that you can expect that the CX offers more power assist when going up very steep hills. Travelling on normal level ground there will not be any difference. Both motors are capped at the same speed (27.5 km/h) and will mostly consume the same amount of power. Note the difference in battery capacity, though.

1 Typical use as tested by Amsterdammers, with a bit of hills and some cargo etc.
2 Eco is the lowest of the four power settings; giving you less assist, but more range.
3 Turbo is the highest power setting; shortens the range, but more fun.


Do not settle for anything else than hydraulic disc brakes when it comes to cargo bikes. The Urban Arrow uses the excellent Shimano Deore system with discs of 180 mm diameter front and back. The factory-fitted brake pads last 300–700 km, but once worn out, we replace them with an aftermarket type that lasts 500–1000 km.

The Gears

This bike has an unusual gear hub called Nuvinci N380. It is operated by a gripshift on the handlebar and instead of presenting different gears to choose from, it allows a smooth and continuous selection of any gear ratio within the range of the hub (380%). It is a heavy piece of equipment and offers less efficiency than a conventional gear hub, but on an electric bike it makes perfectly sense.

Service intervals

The bike does not need to come back to the shop for a check-up after purchase (unless an unusual sound or similar develops). Its initial service should be carried out at 500 km, and thereafter every 1000 km. However, for an Urban Arrow that is used gently, mainly on the flat and kept indoor, the service interval can be extended up to 2500 km.

Things to look out for as an owner

    There are some little things that you should look out for as an owner.</p>

What to do next?

Pick up that telephone to find out more, check availability for a test ride, or make a hire reservation for a day or more.